For this post, I will no longer beat around the bush since I do have so much to say about my recent visit at Royal Lake Spa.
Royal Lake Spa is located along Timog Avenue, corner Tomas Morato, Quezon City. In case you are wondering why Royal Lake Spa’s logo is similar to that of Wensha Spa, that is because both owners were married. My source told me that they have separated already. For some reason, the wife got the 2 Wensha Spa branches located in Pasay and Quezon City while the husband only got the Antipolo branch. Eventually, the husband decided to buy/rent the building in QC that used to be known as the City Life Spa. He made very few renovations inside the building and changed the name into Royal Lake Spa but made its logo similar to Wensha Spa – I’m guessing the wife agreed to this.
Anyway, I wasn’t really keen on trying this new place but my brother persuaded me. He said that it has the same amenities as Wensha Spa plus they have a bar area and karaoke too. My brother bought two vouchers on Metrodeal so that it would be cheaper. The cost per voucher is just Php545 and it already includes a 60-minute body massage, eat-all-you-can and shabu-shabu, 3 hours karaoke time, drinks all you can at the bar area, and free use of the amenities. All these things can be enjoyed provided you do it in the span of 6 hours. If you stay longer, you’ll have to pay some charges.
The first time we went to Royal Lake Spa, we weren’t allowed to enter and it wasn’t because it was closing time – Royal Lake Spa is open 24/7 – but because they already ran out of towels and food. I remember that it was 10PM then so not having food to offer meant that they probably did not anticipate to have a lot of customers that night OR that they just didn’t have enough food supplies to last for 24 hours – either way, I was disappointed.
We went back to the spa the following day and we actually went earlier (around 7PM) to make sure that they won’t run out of food again. Just like in Wensha Spa, you will also be given a pair of slippers that you’ll need to put on while you are inside – in the meantime, your shoes will be kept in their storage area. This 6-story building has an elevator but it wasn’t working that time so we had to use the stairs the entire time.
Their foot spa and dining area are located on the 3rd floor. My impression? The space was really big but they wasted it. There weren’t enough tables and chairs and, to be honest, I didn’t like the ones they used because it looked old. The buffet area had very few choices of food. They had a chicken dish, another dish which I wasn’t familiar with, and 2 pork dishes – I frankly couldn’t tell the difference between the two. The pork dishes were mostly fats but I’m not complaining because I do love fats. The food wasn’t that bad. I think I wasn’t expecting much about the food considering I only paid Php545 for the entire package.
Our next stop was their Karaoke bar located on the 6th floor. Our Metrodeal voucher stated that we get 3 hours Karaoke time but the guy in-charge told us that the free time is no longer 3 hours but just 1 hour and that additional hours would already cost Php50/person/hour. This was not okay for me. I know I’m not going to sing for 3 hours but the idea that I’m limited to just an hour even though the voucher stated otherwise felt like I got cheated. I’m sure that the other people (in big groups) who bought the vouchers thinking they could all hang out in one room and sing for 3 hours would be devastated as well. My brother told me that the room that we got used to be City Life Spa’s VIP room… that explains the sink (not working) and the toilet. Although it was only an hour, I still enjoyed it…. THAT despite being bummed.
After singing, we went to the Wet Floor Area (2nd floor) to change our clothes. Now, I was okay with the not-so-awesome food and the 1-hour karaoke time but the wet floor area, specifically the locker room, was totally unacceptable. The female locker room looked so filthy!!! The only toilet inside was out of order and it smelled so bad too. Used towels and bathrobes were all over the place. Nobody was inside the locker room to keep it clean. It even took me 15 minutes to learn where to get my towel and bathrobe because no one was there. Their staff comes and goes and I have no idea why they would even leave their post during working hours and not have anyone on standby.
When I finally got a hold of one of their staffs, she told me that they ran out of shorts so she just gave me a top and a towel first. I’ve seen other women covering their bottom with their towel while they wait. In my case, I just decided to use their sauna for a while and take a shower to kill time. After 30 minutes or so, I was able to get my shorts but as you can see in the picture above, I had a different colored shorts. This place was so unorganized that it was hard to tell which gender uses green and which one uses red – it’s all mix and match. I can’t even understand why they experienced a shortage on shorts since it’s supposed to be a pair…. ALWAYS A PAIR. Plus, the towel that they gave me was new…. and not the ones that are newly washed, by the way. The towels were really new… as in, I saw the staff removing the tag before giving it to me – SO NOT HYGIENIC!!!
The place was so bad that I saw and heard one customer (I blurred his face in the picture) complaining to the person in-charge of the spa. He said that the dining area was very dirty and I agree. The floor was not clean at all. He even said “If I eat your food, are you sure that nothing bad will happen to me?” I figured that if the customer could only see the female locker room, he would be more shocked and possibly more annoyed. I even saw some empty candy wrappers on the side of the couches and it probably took an hour before I saw someone cleaning the area. Tsk tsk tsk…
Everything in this building looks old. The massage area was no different but I didn’t care much because nothing can be worse than their wet floor area. The person who massaged me was really good. Actually, she used to work in Wensha Spa – Antipolo branch but was transferred to Royal Lake Spa. This means that their massage style is exactly the same as what you’ll get if you go to Wensha Spa. While the 60-minute massage was nice, I didn’t get to enjoy it to the fullest because my masseuse kept on burping. She burped 10 times – yes, I counted. Although it wasn’t too loud, it was definitely loud enough for me to hear and the worse part is that she never excused herself… not even once. It was so gross!
We went to the dining area for the second time to try their shabu-shabu and some other dishes. Their shabu-shabu isn’t the same as the one in Wensha Spa. For one thing, they didn’t have any meat, just seafood dumplings and balls. You also don’t get to cook your own food at Royal Lake Spa. You have to get a bowl and put everything you want in there and then give it to the cook so that he can prepare it for you. Their shabu-shabu wasn’t bad. I just wished that they would put some condiments on the tables so that you can
alter improve the flavor based on your preference.
Obviously, my experience in this spa wasn’t that favorable. Did I get my money’s worth? I guess I did. I got to eat a lot of food, sang for an hour, used their sauna, and had an hour massage… all for just Php545. Do I want to go back? NO. I honestly didn’t mind the lack of choices on food and the change of rules on the hour of karaoke time but I just can’t handle a dirty locker room. It wasn’t well-maintained. On top of that, I would not want to be massaged again by someone who can’t keep herself from burping.
This spa needs a lot of improvements. I hope that they will be able to read this post so that they can take note of some of the most common complaints of most customers who had been to their place. Offering affordable deals is not enough to lure your customers into going back to your spa… and that’s a fact.
***Also, my source told me that since December 2013, the employees have not received their salaries. Instead, they were given gift certificates which they can offer to others for a much cheaper price than the ones offered in Metrodeal. Hmmm….
Royal Lake Spa
Address: #60 Timog Ave. Corner Tomas Morato, Brgy. Laging Handa, Quezon City
Contact #s: 376-3184/ 376-3972/ 376-3132